Proteus embeds the widget in the UI as the single hub for all customer support and communication.

The in-app Messenger offers immediate access to self-service. It intelligently suggests relevant Help Center Articles based on the user's location in the app, deflecting simple queries and lowering support volume.

Our AI agent FIN instantly greet users, gather necessary context, and either resolve the issue automatically or seamlessly route the conversation to a human agent, often converting complex issues into trackable Tickets for structured, long-term management.

Reduces ticket volume by providing instant, searchable self-service help to users 24/7.

Proteus leverages Intercom's Outbound Messaging features (e.g., in-app messages and a News Feed) to announce new features and share critical updates, driving feature adoption and keeping users informed directly within the application.

By centralizing these functions, Proteus provides a faster, more personalized, and less disruptive user experience, maximizing product value while streamlining the support team's workflow.